Refund & Return Policy

At Lau Style, all our products are custom made especially for you. For this reason, we do not accept returns or offer refunds on personalized items such as t-shirts, mugs, or tumblers.

However, if your order arrives damaged or with a manufacturing issue — for example, a broken mug, a misprinted design, or a torn t-shirt — please contact us within 3 days of delivery with clear photos of the item and packaging. We will gladly offer a replacement or refund in such cases.

Thank you for supporting small businesses and understanding the nature of custom-made products.

We only accept returns in the following cases:

• The item arrived damaged, such as a broken mug or cup.
• The design was printed incorrectly or does not match what was ordered.
• The product has a fabric defect, such as a ripped or torn t-shirt.

To request a return or replacement:

• Please contact us within 3 days of receiving your order.
• Send an email to refund@laustyle.com
•  with:
  • Your order number
  • Photos of the damaged item and packaging
  • A brief description of the issue

We’ll review your request and let you know the next steps. If approved, we will issue a replacement or refund.